{"id":4859,"date":"2025-08-22T09:24:51","date_gmt":"2025-08-22T02:24:51","guid":{"rendered":"https:\/\/dichvuseohochiminh.com\/faqs"},"modified":"2025-12-09T12:26:23","modified_gmt":"2025-12-09T05:26:23","slug":"faqs","status":"publish","type":"page","link":"https:\/\/hoanggiafurniture.com\/en\/faqs","title":{"rendered":"FAQs"},"content":{"rendered":"\t<section class=\"section faq-tabs\" id=\"section_1832194094\">\n\t\t<div class=\"bg section-bg fill bg-fill bg-loaded bg-loaded\" >\n\n\t\t\t\n\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n<div class=\"row align-center\"  id=\"row-709749215\">\n\n\t<div id=\"col-1929778669\" class=\"col tab-sec medium-8 small-12 large-8\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t\t<div class=\"tabbed-content\">\n\t\t\t<h4 class=\"uppercase text-left\">1. Artwork<\/h4>\n\t\t\t<ul class=\"nav nav-simple nav-vertical nav-uppercase nav-size-large nav-left\" role=\"tablist\"><li id=\"tab-what-makes-ana-crafts-art-unique?\" class=\"tab active has-icon\" role=\"presentation\"><a href=\"#tab_what-makes-ana-crafts-art-unique?\" role=\"tab\" aria-selected=\"true\" aria-controls=\"tab_what-makes-ana-crafts-art-unique?\"><span>What makes Ana Crafts Art unique?<\/span><\/a><\/li>\n<li id=\"tab-how-do-you-ensure-product-quality?\" class=\"tab has-icon\" role=\"presentation\"><a href=\"#tab_how-do-you-ensure-product-quality?\" tabindex=\"-1\" role=\"tab\" aria-selected=\"false\" aria-controls=\"tab_how-do-you-ensure-product-quality?\"><span>How do you ensure product quality?<\/span><\/a><\/li>\n<li id=\"tab-do-you-support-sustainability?\" class=\"tab has-icon\" role=\"presentation\"><a href=\"#tab_do-you-support-sustainability?\" tabindex=\"-1\" role=\"tab\" aria-selected=\"false\" aria-controls=\"tab_do-you-support-sustainability?\"><span>Do you support sustainability?<\/span><\/a><\/li>\n<li id=\"tab-are-there-limited-or-exclusive-editions?\" class=\"tab has-icon\" role=\"presentation\"><a href=\"#tab_are-there-limited-or-exclusive-editions?\" tabindex=\"-1\" role=\"tab\" aria-selected=\"false\" aria-controls=\"tab_are-there-limited-or-exclusive-editions?\"><span>Are there limited or exclusive editions?<\/span><\/a><\/li><\/ul><div class=\"tab-panels\"><div id=\"tab_what-makes-ana-crafts-art-unique?\" class=\"panel active entry-content\" role=\"tabpanel\" aria-labelledby=\"tab-what-makes-ana-crafts-art-unique?\">\n<p>Each artwork is handcrafted by skilled artisans, combining traditional Vietnamese techniques with contemporary design.<\/p>\n<\/div>\n<div id=\"tab_how-do-you-ensure-product-quality?\" class=\"panel entry-content\" role=\"tabpanel\" aria-labelledby=\"tab-how-do-you-ensure-product-quality?\">\n<p>All items are carefully inspected before shipping. We package securely and provide full insurance during transit. Customer reviews reflect our consistent quality.<\/p>\n<\/div>\n<div id=\"tab_do-you-support-sustainability?\" class=\"panel entry-content\" role=\"tabpanel\" aria-labelledby=\"tab-do-you-support-sustainability?\">\n<p>Yes. We only produce based on confirmed orders to reduce waste. Materials are selected responsibly and processes are eco-friendly.<\/p>\n<\/div>\n<div id=\"tab_are-there-limited-or-exclusive-editions?\" class=\"panel entry-content\" role=\"tabpanel\" aria-labelledby=\"tab-are-there-limited-or-exclusive-editions?\">\n<p>Yes. We release limited editions and accept customization upon request.<\/p>\n<\/div><\/div><\/div>\n\n\t\t<div class=\"tabbed-content\">\n\t\t\t<h4 class=\"uppercase text-left\">2. Shipping<\/h4>\n\t\t\t<ul class=\"nav nav-simple nav-vertical nav-uppercase nav-size-large nav-left\" role=\"tablist\"><li id=\"tab-do-you-ship-internationally?\" class=\"tab active has-icon\" role=\"presentation\"><a href=\"#tab_do-you-ship-internationally?\" role=\"tab\" aria-selected=\"true\" aria-controls=\"tab_do-you-ship-internationally?\"><span>Do you ship internationally?<\/span><\/a><\/li>\n<li id=\"tab-how-much-does-shipping-cost?\" class=\"tab has-icon\" role=\"presentation\"><a href=\"#tab_how-much-does-shipping-cost?\" tabindex=\"-1\" role=\"tab\" aria-selected=\"false\" aria-controls=\"tab_how-much-does-shipping-cost?\"><span>How much does shipping cost?<\/span><\/a><\/li>\n<li id=\"tab-how-long-does-delivery-take?\" class=\"tab has-icon\" role=\"presentation\"><a href=\"#tab_how-long-does-delivery-take?\" tabindex=\"-1\" role=\"tab\" aria-selected=\"false\" aria-controls=\"tab_how-long-does-delivery-take?\"><span>How long does delivery take?<\/span><\/a><\/li>\n<li id=\"tab-which-carriers-do-you-use?\" class=\"tab has-icon\" role=\"presentation\"><a href=\"#tab_which-carriers-do-you-use?\" tabindex=\"-1\" role=\"tab\" aria-selected=\"false\" aria-controls=\"tab_which-carriers-do-you-use?\"><span>Which carriers do you use?<\/span><\/a><\/li>\n<li id=\"tab-is-my-order-insured?\" class=\"tab has-icon\" role=\"presentation\"><a href=\"#tab_is-my-order-insured?\" tabindex=\"-1\" role=\"tab\" aria-selected=\"false\" aria-controls=\"tab_is-my-order-insured?\"><span>Is my order insured?<\/span><\/a><\/li><\/ul><div class=\"tab-panels\"><div id=\"tab_do-you-ship-internationally?\" class=\"panel active entry-content\" role=\"tabpanel\" aria-labelledby=\"tab-do-you-ship-internationally?\">\n<p>Yes, we ship worldwide to all countries where DHL, FedEx, UPS, and Vietnam Post operate.<\/p>\n<\/div>\n<div id=\"tab_how-much-does-shipping-cost?\" class=\"panel entry-content\" role=\"tabpanel\" aria-labelledby=\"tab-how-much-does-shipping-cost?\">\n<p>Shipping is included in the product price. No hidden charges.<\/p>\n<\/div>\n<div id=\"tab_how-long-does-delivery-take?\" class=\"panel entry-content\" role=\"tabpanel\" aria-labelledby=\"tab-how-long-does-delivery-take?\">\n<p>Normally 5\u201312 working days after dispatch. In special cases (remote areas, customs delays), it may take longer. We will coordinate closely with customers in such cases.<\/p>\n<\/div>\n<div id=\"tab_which-carriers-do-you-use?\" class=\"panel entry-content\" role=\"tabpanel\" aria-labelledby=\"tab-which-carriers-do-you-use?\">\n<p>DHL, FedEx, UPS, and Vietnam Post \u2014 selected based on destination and parcel size.<\/p>\n<\/div>\n<div id=\"tab_is-my-order-insured?\" class=\"panel entry-content\" role=\"tabpanel\" aria-labelledby=\"tab-is-my-order-insured?\">\n<p>Yes, all shipments are fully insured during transit at no extra cost. Your artwork is protected until it arrives safely.<\/p>\n<\/div><\/div><\/div>\n\n\t\t<div class=\"tabbed-content\">\n\t\t\t<h4 class=\"uppercase text-left\">3. Returns & Exchanges<\/h4>\n\t\t\t<ul class=\"nav nav-simple nav-vertical nav-uppercase nav-size-large nav-left\" role=\"tablist\"><li id=\"tab-can-i-return-or-exchange-an-item?\" class=\"tab active has-icon\" role=\"presentation\"><a href=\"#tab_can-i-return-or-exchange-an-item?\" role=\"tab\" aria-selected=\"true\" aria-controls=\"tab_can-i-return-or-exchange-an-item?\"><span>Can I return or exchange an item?<\/span><\/a><\/li>\n<li id=\"tab-how-do-i-return-an-item?\" class=\"tab has-icon\" role=\"presentation\"><a href=\"#tab_how-do-i-return-an-item?\" tabindex=\"-1\" role=\"tab\" aria-selected=\"false\" aria-controls=\"tab_how-do-i-return-an-item?\"><span>How do I return an item?<\/span><\/a><\/li>\n<li id=\"tab-when-will-i-receive-my-refund?\" class=\"tab has-icon\" role=\"presentation\"><a href=\"#tab_when-will-i-receive-my-refund?\" tabindex=\"-1\" role=\"tab\" aria-selected=\"false\" aria-controls=\"tab_when-will-i-receive-my-refund?\"><span>When will I receive my refund?<\/span><\/a><\/li>\n<li id=\"tab-why-might-a-return-be-rejected?\" class=\"tab has-icon\" role=\"presentation\"><a href=\"#tab_why-might-a-return-be-rejected?\" tabindex=\"-1\" role=\"tab\" aria-selected=\"false\" aria-controls=\"tab_why-might-a-return-be-rejected?\"><span>Why might a return be rejected?<\/span><\/a><\/li><\/ul><div class=\"tab-panels\"><div id=\"tab_can-i-return-or-exchange-an-item?\" class=\"panel active entry-content\" role=\"tabpanel\" aria-labelledby=\"tab-can-i-return-or-exchange-an-item?\">\n<p>Yes, within 14 days of delivery if unused and in original condition.<\/p>\n<\/div>\n<div id=\"tab_how-do-i-return-an-item?\" class=\"panel entry-content\" role=\"tabpanel\" aria-labelledby=\"tab-how-do-i-return-an-item?\">\n<p>Contact us via email or WhatsApp. We will guide you and provide a return label if needed.<\/p>\n<\/div>\n<div id=\"tab_when-will-i-receive-my-refund?\" class=\"panel entry-content\" role=\"tabpanel\" aria-labelledby=\"tab-when-will-i-receive-my-refund?\">\n<p>Within 3\u20137 working days after we confirm the returned item.<\/p>\n<\/div>\n<div id=\"tab_why-might-a-return-be-rejected?\" class=\"panel entry-content\" role=\"tabpanel\" aria-labelledby=\"tab-why-might-a-return-be-rejected?\">\n<p>If the item is used, damaged by customer, or not in its original condition.<\/p>\n<\/div><\/div><\/div>\n\n\t\t<div class=\"tabbed-content\">\n\t\t\t<h4 class=\"uppercase text-left\">4. Order Issues<\/h4>\n\t\t\t<ul class=\"nav nav-simple nav-vertical nav-uppercase nav-size-large nav-left\" role=\"tablist\"><li id=\"tab-my-parcel-hasn\u2019t-arrived.-what-should-i-do?\" class=\"tab active has-icon\" role=\"presentation\"><a href=\"#tab_my-parcel-hasn\u2019t-arrived.-what-should-i-do?\" role=\"tab\" aria-selected=\"true\" aria-controls=\"tab_my-parcel-hasn\u2019t-arrived.-what-should-i-do?\"><span>My parcel hasn\u2019t arrived. What should I do?<\/span><\/a><\/li>\n<li id=\"tab-what-if-my-item-arrives-damaged?\" class=\"tab has-icon\" role=\"presentation\"><a href=\"#tab_what-if-my-item-arrives-damaged?\" tabindex=\"-1\" role=\"tab\" aria-selected=\"false\" aria-controls=\"tab_what-if-my-item-arrives-damaged?\"><span>What if my item arrives damaged?<\/span><\/a><\/li><\/ul><div class=\"tab-panels\"><div id=\"tab_my-parcel-hasn\u2019t-arrived.-what-should-i-do?\" class=\"panel active entry-content\" role=\"tabpanel\" aria-labelledby=\"tab-my-parcel-hasn\u2019t-arrived.-what-should-i-do?\">\n<p>First check the tracking number. If no update after 10 days, contact us \u2014 we will work with the carrier immediately.<\/p>\n<\/div>\n<div id=\"tab_what-if-my-item-arrives-damaged?\" class=\"panel entry-content\" role=\"tabpanel\" aria-labelledby=\"tab-what-if-my-item-arrives-damaged?\">\n<p>Please send us photos of the damaged item and packaging. We will resolve quickly with a replacement or refund.<\/p>\n<\/div><\/div><\/div>\n\n\t\t<div class=\"tabbed-content\">\n\t\t\t<h4 class=\"uppercase text-left\">5. Taxes & Duties<\/h4>\n\t\t\t<ul class=\"nav nav-simple nav-vertical nav-uppercase nav-size-large nav-left\" role=\"tablist\"><li id=\"tab-are-there-extra-taxes-or-customs-duties?\" class=\"tab active has-icon\" role=\"presentation\"><a href=\"#tab_are-there-extra-taxes-or-customs-duties?\" role=\"tab\" aria-selected=\"true\" aria-controls=\"tab_are-there-extra-taxes-or-customs-duties?\"><span>Are there extra taxes or customs duties?<\/span><\/a><\/li><\/ul><div class=\"tab-panels\"><div id=\"tab_are-there-extra-taxes-or-customs-duties?\" class=\"panel active entry-content\" role=\"tabpanel\" aria-labelledby=\"tab-are-there-extra-taxes-or-customs-duties?\">\n<p>Import taxes or duties may apply depending on your country\u2019s regulations. These are not included in our price and remain the buyer\u2019s responsibility.<\/p>\n<\/div><\/div><\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n\t\t<\/div>\n\n\t\t\n<style>\n#section_1832194094 {\n  padding-top: 30px;\n  padding-bottom: 30px;\n}\n<\/style>\n\t<\/section>\n\t\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":6,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-blank.php","meta":{"footnotes":""},"class_list":["post-4859","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/hoanggiafurniture.com\/en\/wp-json\/wp\/v2\/pages\/4859","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/hoanggiafurniture.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/hoanggiafurniture.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/hoanggiafurniture.com\/en\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/hoanggiafurniture.com\/en\/wp-json\/wp\/v2\/comments?post=4859"}],"version-history":[{"count":0,"href":"https:\/\/hoanggiafurniture.com\/en\/wp-json\/wp\/v2\/pages\/4859\/revisions"}],"wp:attachment":[{"href":"https:\/\/hoanggiafurniture.com\/en\/wp-json\/wp\/v2\/media?parent=4859"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}